Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a casino you think we should look at? This page tells you how to reach us and what we can actually help with.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message that comes in, though during busier periods it can take a few days to get a full reply. If your query is urgent — for example, a dispute with a casino over a withdrawal — we'd still recommend contacting that operator's own support team first, since we're not able to intervene in individual account issues.
What we can help with
Ireland Casino exists to make comparing online casino sites easier for players in Ireland, so most of the messages we're best placed to answer fall into a few categories:
- Corrections or updates to a review — bonus terms, wagering requirements, and licence details change, and we'd rather hear about it from a sharp-eyed reader than leave it wrong.
- Questions about how a site ended up in a particular position on our list, or how we approached a comparison.
- Suggestions for a casino you'd like us to research and consider adding.
- General feedback on the site — what's useful, what's missing, what's confusing.
What we can't help with
We're an independent review and comparison resource, not a casino operator, a payment provider or a regulator. That means there are limits on what we can do:
- We can't access, close or verify anyone's casino account.
- We can't process deposits, withdrawals, or chase a payout on your behalf.
- We can't resolve a bonus or wagering dispute directly with an operator — that has to go through the casino's own support channel, and if it's not resolved there, through the licensing authority stated in that casino's terms.
- We can't offer financial, legal or medical advice.
If you're finding it difficult to control your gambling or you're worried about someone else's play, our Responsible Gambling page has practical information and support options rather than a contact form — that's a better starting point than an email to us.
Before you write in about a review
To help us look into anything quickly, it's useful to include:
- The name of the casino the query relates to.
- The specific detail you think is wrong or out of date — a bonus figure, a wagering percentage, a payment method, and so on.
- A rough date, if you're reporting something that happened during signup, deposit or withdrawal.
We fact-check our pages periodically, but operators do change their terms without much notice, so reader reports genuinely help keep our comparisons — including our rankings for sites like Lukki, Vegasnow and Luckyones — accurate for the next person searching.
Other pages that might answer your question first
A fair few enquiries we get are already covered elsewhere on the site. Before emailing, it's worth checking:
- Our About Us page, which explains who runs Ireland Casino and how we approach reviewing and ranking casinos.
- Our Terms and Conditions, which cover how the site works, our editorial approach and the limits of the information we publish.
- Our page on Non GamStop Casinos, if your question relates to sites operating outside standard self-exclusion schemes.
These cover a lot of the ground that a support email might otherwise need to.
A quick note on scope
Ireland Casino publishes independent research and comparisons for adults in Ireland who are already looking at online casinos. Nothing on this site — including this contact page — is aimed at anyone under 18, and we don't provide account support, payment processing or dispute resolution for any operator we cover. If you're contacting us about a specific casino experience, please also raise it directly with that casino, since they're the ones able to actually act on it.
If none of the above quite fits what you need, send it through anyway — a short email describing what you're after is enough for us to point you in the right direction, even if that's back to the operator or to a relevant regulator rather than to us.